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Returns Policy
Product Returns
We truly value your business! If for any reason you'd like to return products you’ve purchased directly from Relief Factor, whether online or over the phone, we're here to help.
Return Guidelines:
- Please ensure products are not opened, damaged, or defaced.
- Remember, shipping and handling costs aren't refundable.
- Kindly send back products within 60 days from when you first received them.
Easy Return Steps:
- Want to avoid return postage? Just mark the unopened shipping bag as "REFUSED" and pop it in the mail or hand it over at your local post office.
- If the bag's been opened, you'll need to cover the return postage.
- Need a hand with the process? Our friendly Customer Experience Team is available at 833-888-1533 (Monday to Friday, 8am - 9pm ET) to guide you.
Return by mail to:
Relief Factor Co.
11031 117th Place NE
Kirkland, WA 98033
Please Note:
- We usually process refunds the day we get your return.
- Refund may take a little over a week to show up on your account due to bank processing time. Unfortunately, we have no influence over how long banks take to process refunds.
- We might not have tracking details for your return shipment, but rest assured, we're on it!
