Our fulfillment center processes incoming and subscription orders Monday through Friday, barring national holidays. Unless there is an issue with order information, orders are processed within one business day. Our daily shipping cutoff time is 12PM Pacific; orders coming in after that time will be fulfilled the following business day.
If there is an issue with the order, our customer service team will make every effort to contact the customer to resolve the issue. If we are unable to resolve the order issue, we will notify the customer, cancel the order, and process a full refund.
We use a variety of shipping carriers to deliver your orders. For each order, we choose the carrier that will deliver the order in the most expedient way possible, while keeping the delivery costs low for our customers. These delivery methods include USPS First Class, USPS Priority and UPS Mail Innovations.