Accessibility Statement
Last updated May 2026
At Relief Factor, we believe everyone deserves access to the information and support that can help them get out of pain and get back to living their best life. Our goal is to have and maintain a fully compliant site with WCAG 2.1 AA, and we treat that conformance level as our internal standard for new and existing pages. To achieve this, we use automated scanning tools to monitor our site and its changes to catch common issues early.
Screen-reader and keyboard navigation
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters our site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate our site effectively. Here’s how our website covers some of the most important screen-reader requirements:
Screen-reader optimization
We run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website. These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.Keyboard navigation optimization
The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key. Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Disability profiles supported on our website
Epilepsy Safe Profile
This profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.Vision Impaired Profile
This profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.Cognitive Disability Profile
This profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.ADHD Friendly Profile
This profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.Blind Users Profile (Screen-readers)
This profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.Keyboard Navigation Profile (Motor-Impaired)
This profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Additional UI, design, and readability adjustments
Font adjustments
Users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.Color adjustments
Users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.Animations
Epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.Content highlighting
Users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.Audio muting
Users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.Cognitive disorders
We utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.Additional functions
We allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
Audit Status
The site was most recently audited in May 2026 by AccessiBe. We continue to monitor the site regularly to ensure we are meeting our conformance goals.
A Note on the AccessiBe Overlay
This website may utilize an accessibility overlay as a supplementary tool. Please note that we treat the overlay as an optional enhancement and not as a substitute for accessible underlying code. Our primary strategy is to ensure the core website functionality is accessible directly through standard assistive technologies.
Contact Us
If you encounter any accessibility barriers on Relief Factor, please email [email protected] or call 833-888-1533. We aim to respond to all accessibility-related inquiries as quickly as possible and will provide the requested information in an alternative format if needed.
