Answers to Common Questions

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  • 1. Product Questions

  • What are the exact amounts of each ingredient in Relief Factor?
  • You can find our ingredient label on our homepage under “The Ingredients” section.

  • What kind of oil does Omega-3 come from?
  • Our Omega-3 is derived from wild caught mackerel, anchovy, and sardine oil, molecularly distilled to remove impurities such as mercury and other heavy metals.

  • What is the difference between Turmeric and Curcumin?
  • Curcumin is the active substance (flavinoid) that comes from the spice Turmeric, a plant of the ginger family.

  • Does Relief Factor contain wheat or gluten?
  • There is no wheat or gluten in Relief Factor.

  • Does Relief Factor contain soy?
  • Relief Factor does contain trace amounts of soy, as the Vitamin E in our Omega-3 capsule is derived from soy.

  • Is this a vegan-friendly product?
  • The dry capsules are botanical, and contain no animal products, so they should fit anybody’s definition of vegan. On the other hand, the Omega-3 acids are extracted from fish oil and placed inside a soft gel made of beef gelatin, which would disqualify the supplements from vegan diets.

  • Are Relief Factor’s ingredients grown with pesticides?
  • These are not organically grown herbs, so there is a possibility of pesticides/herbicides, but this doesn’t mean that any were used. The herbs may technically be organic but the supplier may not have decided to go through the costly process of obtaining true organic certification.

  • 2. Shipping & Return Questions

  • What is your method of shipping?
  • We ship our packages via UPS or USPS, to all deliverable addresses within the United States, including Post Office Boxes.

  • Do you ship to other countries?
  • We are unable to ship outside the United States at this time.

  • What is your return/refund policy?
  • We accept returns of any Relief Factor product within 90 days of original purchase that has the original blue and green bag intact, unopened, and unmarked in any way. To return Relief Factor product, simply write "refused" on the outside of the package and place it in your mailbox or take it to your local post office. Once we receive it back, we will issue a refund less the cost of shipping. If the outer, white package has been opened, you must pay the return shipping costs. Return Address: Relief Factor by Promedev, Customer Care 11031 117th Place NE, Kirkland, WA 98033

  • Do you ship to other countries?
  • We are unable to ship outside the United States at this time.

  • 3. Ordering & Membership Questions

  • How can I order Relief Factor?
  • You can order online at our website or by calling us at 800-500-8384 (Monday-Friday, 5am - 6pm PST, Saturday-Sunday, 7am - 4pm, PST). Relief Factor is not available in stores or on any other websites.

  • What is the monthly cost?
  • If you order the 3-Week QuickStart for $19.95 then the following full month’s supply of 60 packets is only $79.95 each month. However, without ordering the 3-Week QuickStart and becoming a preferred member, a single month supply of 60 packets is $93.95 plus S&H. This is why nearly 95% of people begin by ordering the 3-Week QuickStart.

  • What forms of payment do you accept? Can I use my Health Savings Account (HSA) card or PayPal, etc.?
  • We accept all major credit cards, but not PayPal, checks, or money orders. To use your HSA card, you will need to contact them and get prior approval before ordering with us. Some companies will cover Relief Factor and some will not.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.