Frequently Ask Questions about Relief Factor

Ordering and Returns

Q: How can I order Relief Factor?

A: You can order online at our website or by calling us at 800-500-8384 (Monday-Friday, 7a.m.-5p.m. PST). Relief Factor is not available in stores or any other websites at this time.

Q: What is the monthly cost?

A: The monthly supply of 60 packets on the auto ship program is $49.95 plus $6.95 S&H, for a total of $56.90.

Q: What forms of payment do you accept? Can I use my HSA card/PayPal, etc.?

A: We accept all major credit cards, but not PayPal, checks, or money orders. To use your HSA card, you will need to contact them and get prior approval before ordering with us. Some companies will cover Relief Factor and some will not.

Q: What is your method of shipping?

A: We ship all our packages via United States Postal Service, to all deliverable address within the United States, including P.O. Boxes.

Q: How can I cancel/restart my subscription?

A: To cancel or restart your subscription, simply contact us and submit your request. We ask that you give us 24 hours to respond, so please do not cancel on the same day your order is processing, as we will not be able to stop it. You may contact us by phone (800-500-8384), email (contactus@relieffactor.com), or live chat on our website.

Q: What is your return/refund policy?

A: We accept returns of any Relief Factor product that has the original blue and green bag intact, unopened, and unmarked in any way. To return Relief Factor product, simply write "refused" on the outside of the white mailing package and place it in your mailbox or take it to your local post office. Once we receive it back, we will issue a refund minus the cost of shipping. If the outer, white package has been opened, you must pay the return shipping costs.

Return Address:

Relief Factor by Promedev, Customer Care

11410 Ne 122nd Way Suite 102

Kirkland, WA 98034

Q: How do I make modifications on my account?

A: To update your credit card, change your address, or modify your shipping schedule or date, simply call us at 800-500-8384 (Monday-Friday, 7a.m.-5p.m. PST). You can also make the above changes (with the exception of your credit card updates) through email (contactus@relieffactor.com) or live chat at our website.

Q: Why was I sent another package so soon?

A: We send your first monthly package (60 ct.) 15 days after your QuickStart is ordered, so that you do not run out of product or have an interruption in your pain relief. After that, we send your monthly packages every 30 days. If you prefer not to have your packages arrive on an autoship schedule, you are welcome to cancel your subscription and order on an “as needed” basis for a slightly higher cost.

Q: Do you ship to other countries?

A: We are unable to ship outside the United States at this time.

Q: Can I order Relief Factor without having the autoship on my account?

A: For other order options besides our QuickStart promotion, please contact our customer care department for assistance. We are available at 800-500-8384, Monday through Friday, 7a.m.-5p.m., PST.



Relief Factor Dosage

Q: How many packets of Relief Factor should I take a day?

A: The correct answer depends on which condition is causing your pain and inflammation, as well as your individual inflammatory response and metabolism. Here are some guidelines to use:

Dosage Instructions: Start with 3 packets a day. For severe pain, take up to 4 packets a day. As pain diminishes, reduce to 2 or 3 packets a day for maintained relief or as directed by your physician. Many Relief Factor customers find relief within 2-3 weeks. However, it may take longer at a higher dose to resolve long-term chronic injuries or conditions.

Q: How and when should I take Relief Factor?

A: Consistency and maintained consistency is key to seeing results. Relief Factor reaches its maximum potential when your body has the constant support of the ingredients. It is suggested that you take Relief Factor with food but not required. When taking 4 packets a day, take one in the morning, twice during the day and once in the evening. When taking 3 packets a day, take one in the morning, afternoon, and evening. When taking 2 packets a day, take one in the morning and one in the evening.

Note from the Doctors

It is harder to initially suppress inflammation than it is to keep it controlled. That is why, as a general rule, we suggest starting with four packets per day, rather than two. For the vast majority of aches and pains, this is adequate. Once your discomfort has been controlled for several weeks, you can try reducing to two packets per day. If Relief Factor does not reduce your discomfort, we would strongly suggest that you see your local physician and investigate the reason behind your continuing pain.

Neurologic pain, for instance, diabetic neuropathy, or pain from a nerve injury, need higher doses for longer periods of time to get things under control. Serious neurologic discomfort may require four packets per day for several weeks, followed by three packets per day for two or three more weeks, before finally dropping the dose to two packets daily. We understand that four packets per day means that the supply will only last two weeks. Nevertheless, this is a very modest investment compared to the price of prescription drugs, and in our opinion, is a small price to pay to get rid of neurologic pain. If Relief Factor does not reduce your discomfort, we would strongly suggest that you see your local physician and investigate the reason behind your continuing pain.
There are people whose pain is caused by a mechanical disruption such as a collapsed disc, torn ligament, or mass impinging on a nerve. If Relief Factor does not correct the underlying pathological conditions. It may, or may not, give you adequate relief from pain caused by the situations.



About Relief Factor and Its Ingredients

Q: What are the exact amounts of each ingredient in Relief Factor?

A: You can find our ingredient label on the bottom of our website “Home” page.

Q: What does DOM mean? Is my Relief Factor expired?

A: DOM stands for date of manufacture. The shelf life is 2 years from the date of manufacture. Supplements don’t "expire" the way food might but rather begin to slowly lose potency past their 2 year shelf life.

Q: What are the testing protocols for your supplements?

A: Our manufacturers obtain and provide certifications of the quality of our nutritional components prior to the packaging of each Relief Factor product.

Q: Who manufactures your supplements?

A: Our supplements are manufactured in the US by companies that use GMP manufacturing (Good Manufacturing Practices). The specific company information is proprietary.

Q: What kind of oil does the Omega come from?

A: The Omega is derived from wild caught mackerel, anchovy, and sardine oil, molecularly distilled to remove impurities such as mercury and other heavy metals.

Q: Does Relief Factor contain wheat or gluten?

A: There is no wheat or gluten in Relief Factor. Both are considered allergens and a notice would be required on our label if they were present.

Q: Does Relief Factor contain soy?

A: Relief Factor does contain trace amounts of soy, as the Vitamin E in our Omega capsule is derived from soy.

Q: Is this a vegan-friendly product?

A: The dry capsules are botanical, and contain no animal products, so they should fit anybody’s definition of vegan. On the other hand, the Omega-3 acids are extracted from fish oil and placed inside a soft gel made of beef gelatin, which would disqualify the supplements from vegan diets.

Q: Is Relief Factor Kosher?

A: No. Beef gelatin is used for the soft gels in our product. Vegetable gelatin isn’t something that works well for the stability of soft gels.

Q: Are Relief Factor’s ingredients grown with pesticides?

A: These are not organically grown herbs, so there is a possibility of pesticides/herbicides, but this doesn’t mean that any were used. The herbs may technically be organic but the supplier may not have decided to go through the costly process of obtaining true organic certification. We typically test for up to 600 pesticide and herbicide residues in botanicals. Any with high levels would not be used.

Q: Are there any side effects from taking Relief Factor?

A: There may be some stomach upset in the beginning, especially if you are not used to taking supplements. Taking them with food will help. The Omega may cause some loose stool, and a few people have reported dry mouth, dizziness and nosebleeds, but these have been rare. Most people find that the symptoms ease as their body adjusts to the supplements. We recommend taking probiotics to help with stomach upset. There have been no major contraindications with prescription medications and Relief Factor. It is always suggested to consult with a physician before beginning a supplement regimen.

Q: Does Relief Factor contain potassium?

A: Any significant amount of potassium would have to be a label claim in the SFP (supplement facts panel). There should be no residual potassium; however, the formula isn’t tested for this mineral (or any minerals actually) as these are not normally present in herbal extracts.



Is Relief Factor Right for Me?

Q: Are there any contraindications with prescription medication?

A: There have been no major contraindications with prescription medications and Relief Factor. However it is always suggested to consult with a physician before beginning a supplement regimen.

Q: I'm on blood thinners (warfarin, Coumadin, etc.). Is Relief Factor safe?

A: There have been no major contraindications with prescription medications and Relief Factor. According to our staff doctors, "The only thing that might have a small effect on blood thinners is the Omega 3. It usually does not have a noticeable effect. However, just to be safe, we suggest starting the Relief Factor within a week of your next blood test. That way if there is a need to adjust your warfarin dose it will be done in a timely manner." Again, we always suggest that you consult with a physician before beginning a supplement regimen.

Q: Will it help my fibromyalgia?

A: Fibromyalgia is a syndrome with at least two components. There is both an inflammatory aspect and a neurological hypersensitivity aspect. Relief Factor will likely not affect the neurological hypersensitivity portion of the disorder, but there is an excellent chance of it improving the inflammatory portion of your fibromyalgia. Given the high level of inflammation, we recommend 3 packets a day for the first month.

Q: I have neuropathy. Will Relief Factor help?

A: Neurologic pain (for instance, diabetic neuropathy, or pain from a nerve injury) may need higher doses for longer periods of time to get things under control. Serious neurologic discomfort may require four packets per day for several weeks, followed by three packets per day for two or three more weeks, before finally dropping the dose to two packets daily.
Some customers have had great results, but not all. Nevertheless, this is a very modest investment compared to the price of prescription drugs, and we believe it is a small price to pay to possibly get rid of neurologic pain.

Q: Will Relief Factor help my migraines and headaches?

A: We have customers (and employees!) that suffered from migraines and found relief when using our product. Not only would it help with the inflammation and tightness in the neck but it would also help with the dilation and inflammation in the blood vessels which occurs while having a migraine. It works best when taken daily, more as a preventative measure, unlike other pain relievers which mask the pain for a period of time.

Q: I suffer from rheumatoid arthritis. Will Relief Factor do anything for me?

A: We have had customers with rheumatoid arthritis receive benefit from the Relief Factor. Each person is different and the intensity of the pain and inflammation relief can vary from person to person. Our product is a 100% natural research-based formula that was created to help the body fight inflammation that causes joint pain, muscle pain, and arthritis. It could help reduce the discomfort and pain, and relieve some of the swelling derived from RA. Also, Relief Factor helps promote healthy tissue healing as well as the body's natural healing abilities.

Q: I have spinal stenosis. Will this work for me?

A: Spinal stenosis, in simple terms, is the narrowing of your spinal column. This eventually causes severe nerve pain, because the nerves are constantly irritated. We would recommend at least 3 packages a day to start. It could take 3-4 weeks to experience relief, depending on the level of inflammation you have (relief may come sooner if your levels of inflammation are lower). However, if the stenosis is advanced and constantly pinching the nerve, Relief Factor may not help at all.

Q: I have kidney disease/kidney trouble/only one kidney. Can I take Relief Factor safely?

A: Relief factor tends to improve kidney function in people such as diabetics who are at high risk of kidney disease. We have no known reports of anyone with kidney issues having trouble taking Relief Factor, but we always recommend consulting with your physician before starting any new supplement regimen, including Relief Factor.

Q: I have diabetes. Can I take Relief Factor?

A: Our product is a 100% natural research-based formula that was created to help the body fight inflammation that causes joint, muscle pain, and arthritis. It would help reduce discomfort and pain derived from diabetic neuropathy, but it does not impact blood sugar in any way. Also, Relief Factor helps promote healthy tissue healing as well as the body's natural healing abilities. There have been no major contraindications with prescription medications and Relief Factor. However it is always suggested to consult with a physician before beginning a supplement regimen.

Contact Us

Phone: 800-500-8384 (Monday-Friday, 7a.m.-5 p.m., PST)

Email: contactus@relieffactor.com

Mailing Address: Relief Factor by Promedev, Customer Care
11410 Ne 122nd Way Suite 102
Kirkland, Washington 98034