Return Policy

We strongly believe in our products and want you to be fully informed and satisfied with the purchase you have made with us.

We can accept returns of UNOPENED products purchased directly from Relief Factor (online or over the phone) and in accordance with the guidelines below. Although we strive to minimize process times, refunds may take over a week to process once we receive all the required information and/or product(s).

Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.

Guidelines:

  • - Shipping and handling costs are nonrefundable
  • - Product must be unopened and unused
  • - Products must be received back within 90 days of the original shipment or return request

To return a shipment:

  • - If the outer shipping bag has NOT been opened write “REFUSED” on the outside of the package and drop it in the mail or return it to the post office.
  • - If the outer shipping bag has been opened then the purchaser is responsible for the cost of return postage.
  • - If you need help with your return please call our customer care line 800-500-8384 (Monday-Friday, 5am - 7pm, PST) and a representative will assist you.

Return by mail to:

Promedev
11335 NE 122nd Way, Suite 140 Kirkland, WA 98034


Thank you
Relief Factor Team